skip to Main Content

Client Services Specialist

Website StoneHardscapes

Working Together, Growing Together, Winning Together

Position Summary

The Client Services Specialist connects our sales and operations team. The position completes day-to-day operations processes detailed below. The ideal candidate will be self-motivated, energetic, possess a high level of initiative and superior organizational skills. This position would provide an opportunity for the right candidate to showcase a variety of skills, be a valuable part of our operations team, and a variety of growth opportunities.

Primary Responsibilities

• Receive signed and completed sales orders from sales team and customers

• Enter completed order into accounting system the same business day

• Send sales order confirmations to the client and applicable sales team member the same day the order is entered into the system.

• Provide sales order packet to applicable associate for shipment or procurement.

• Post hard and soft ship dates on shipment calendar as orders are entered.

• Modify ship dates on calendar if notified of change

• Run credit cards for payment.

• Provide accounting with the transaction information and how to apply both check and credit card payments.

• Batch out at the end of the day and provide batch report to accounting each morning.

• Scan and email all approved invoices to Accounts Payable every Tuesday and Thursday.

• File invoices to appropriate folders.

• Answer phones and ensure no calls are missed

• Listen to the client’s needs and properly direct their call to the correct member of the team

• Other tasks as requested

• Check the voicemail each morning

• Run assigned weekly and monthly reports on applicable due dates

• Open office each morning and prepare the office for the day:

o Make coffee and ensure snacks are out

o Turn on music

o Ensure the various work areas are tidy and well kept

• Order office supplies for both locations

Other Requirements

· Positive, enthusiastic and flexible attitude

· Team player mentality

· Proficient in Microsoft Office

· Strong communication skills

· Strong organizational skills

· 1 year of experience within the construction industry is preferred

· 1 year of customer service experience is preferred

· Ability to multitask

Compensation & Benefits

· Participation in the Team Horner Employee Stock Ownership Plan

· Tuition reimbursement

· Ongoing industry training

· Yearly performance and long service awards and events

· Paid time off: Holiday, Vacation and Personal

· Health, dental and vision insurance offered

· Short/Long-Term disability insurance offered

· 401K and Roth offered

· Extensive wellness program including one-to-one coaching, healthy living seminars, exercise facilities and classes, stand-up desks, and many other great incentives

· Friendly and positive work environment

· Merchandise discounts

…and so much more!

Upload your resume or any other relevant file. Max. file size: 1 MB.

Back To Top