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Dispatch Administrator

Website AquaCal AutoPilot Inc.

Working together... Growing together.. Winning together

COMPANY: AquaCal AutoPilot, Inc.

JOB TITLE: Dispatch Administrator

REPORTS TO: Dispatch Supervisor

FLSA: Non-Exempt

Position Summary: This position requires the Dispatch Administrator to utilize skills to schedule/dispatch field technicians (30+) to heat pump requests in Florida, Carolinas, Texas and Northeast US.

Key Responsibilities:

  • Dispatch/schedule heat pump service and maintenance requests to AquaCal Field Technicians
  • Dispatch heat pump service requests to service centers
  • Speak with customers regarding service requests
  • Communicate with Service Center Management regarding service outside AquaCal service territory
  • Follow dispatch protocol
  • Maintain monthly reporting
  • Create work orders
  • Process part orders
  • Administer pending orders for field technicians
  • Assist Dispatch Supervisor with projects
  • Other duties as assigned


  • Positive, enthusiastic and flexible attitude
  • Strong communication and listening skills
  • Data entry, documentation and reporting skills
  • Customer service skills
  • Problem-solving skills
  • Ability to multi-task
  • Ability to read, write and interpret documents
  • Geographic knowledge of service areas or map reading skills
  • Knowledge of industry is a plus
  • Ability to read, write and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence and process documentation.
  • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
  • Able to sit; use hands to finger, handle, or feel; and reach with hands and arms regularly.
  • High school diploma or GED.
  • Medium to advanced computer skills in Microsoft Office 365.
  • 2 years related dispatch experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience.

Compensation & Benefits

  • Participation in the Team Horner Employee Stock Ownership Plan
  • Tuition reimbursement
  • Ongoing industry training
  • Yearly performance and long service awards and events
  • Paid time off: Holiday, Vacation and Personal
  • Health, dental and vision insurance offered
  • Short/Long term disability insurance offered
  • 401K and Roth offered
  • Extensive wellness program including one-to-one coaching, healthy living seminars, exercise facilities and classes, stand-up desks, and many other great incentives
  • Positive and friendly work environment
  • Merchandise discounts
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