COMPANY: AquaCal AutoPilot Inc.
REPORTS TO: Customer Support & Dispatch Manager
FLSA: Exempt
HOURS: Full-time
Position Summary
| This position requires the Dispatch Administrator to utilize skills to dispatch heat pump requests. |
Key Responsibilities:
• Dispatch/schedule heat pump service requests to AquaCal Field Technicians
• Dispatch heat pump service requests to service centers
• Speak with customers and service providers regarding service requests
• Communicate with Sales regarding service outside AquaCal service territory
• Follow dispatch protocol
• Maintain monthly reporting
• Create work orders
• Process part orders
• Administer pending orders for field technicians
• Assist Manager with projects
• Other duties as assigned
Other Requirements:
• Positive, enthusiastic and flexible attitude
• Strong communication and listening skills
• Data entry, documentation and reporting skills
• Customer service skills
• Problem-solving skills
• Ability to multi-task
• Ability to read, write and interpret documents
• Geographic knowledge of service areas or map reading skills
• Knowledge of industry is a plus
• Ability to read, write and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence and process documentation.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Able to sit; use hands to finger, handle, or feel; and reach with hands and arms regularly.
• High school diploma or GED.
• Medium to advanced computer skills in Microsoft Office 365.
• 2 years related dispatch experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience.
Compensation & Benefits
• Participation in the Team Horner Employee Stock Ownership Plan
• Tuition reimbursement
• Ongoing industry training
• Yearly performance and long service awards and events
• Paid time off: Holiday, Vacation and Personal
• Health, dental and vision insurance offered
• Short/Long term disability insurance offered
• 401K and Roth offered
• Extensive wellness program including one-to-one coaching, healthy living seminars, exercise facilities and classes, stand-up desks and many other great incentives
• Positive and friendly work environment
• Merchandise discounts
…and so much more!
Team Horner is an Equal Opportunity Employer and encourages growth and opportunity for all. We are a Drug-free Workplace.